Legal page — Privacy policy

This privacy policy describes how Serolys collects, uses, stores, and protects the personal data you provide to us when using our website.

Collection of Personal Data

We collect personal data when you:

– Place an order on our site;
– Create a customer account;
– Subscribe to our newsletter;
– Fill out a contact form;
– Browse our site via cookies or tracking tools.

Collected data may include your first name, last name, postal address, email address, phone number, IP address, order history, and browsing preferences.

Use of Data

The collected data is used to:

– Process and ship your orders;
– Send you notifications regarding your order;
– Respond to your requests via customer service;
– Offer you personalized offers if you have consented;
– Improve your user experience on the site.

Data Retention Period

Your data is retained only for the time necessary to fulfill the purposes for which it was collected, in compliance with current legal and fiscal obligations.

Data Sharing

Serolys commits to never sell or rent your personal data. Some data may be shared with technical service providers (delivery, hosting, payment) only for the purpose of fulfilling your order or ensuring the proper functioning of the site.

Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

– Right to access your personal data;
– Right to rectification;
– Right to erasure (right to be forgotten);
– Right to restriction of processing;
– Right to object to processing;
– Right to data portability.

To exercise your rights, you can contact us at the following address: contact@serolys.com.

Cookies

Our site uses cookies to improve your browsing experience, measure audience, and offer personalized content. You can change your cookie preferences at any time via your browser settings.

Data Security

We implement all necessary technical and organizational measures to ensure the security of your data and prevent any unauthorized access, loss, or alteration.

Policy Changes

This privacy policy may be amended at any time to reflect legal or technical developments. The applicable version is the one published on our site at the time of your visit.